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January 7, 2020

Community Announcements, Member Updates

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Fiber to the Home 2020
HOT SPRINGS - Phase I & II Updates

FTTH Construction Overview - What to Expect

January 6, 2022

Project Update

  • Swiftec has been working in the Brookside Apartment Building. Technicians are installing electronics on each floor and running wires. When this work is complete, they will begin scheduling customers for installations to connect their service to fiber.
  • Swiftec has started wiring in the Evans Apartment Building.


December 23, 2021

Project Update

  • Swiftec has been working in the Brookside Apartment Building. Technicians are installing electronics on each floor and running wires. When this work is complete, they will begin scheduling customers for installations to connect their service to fiber.


December 17, 2021

Project Update

  • Swiftec has been working in the Brookside Apartment Building. In the next few weeks, they will upgrade tenants to fiber, working on one floor at a time.

 


December 10, 2021

Project Update

  • Swiftec has been working in the Brookside Apartment Building. They are installing equipment and running wires to prepare for upgrading residents to fiber 


December 3, 2021

Project Update

  • Swiftec has been working in the Brookside Apartment Building. They are installing equipment and running wires to prepare for upgrading residents to fiber.


November 10, 2021
Project Update

  • Swiftec is trying to reach the remaining few customers in Hot Springs that need to be upgraded to fiber. If you live in the area of Hot Springs where Golden West plowed fiber last summer and have not had your service upgraded, please call 1-855-888-7777 and ask for the engineering department.
  • Swiftec is working on the Evans and Brookside apartment buildings. They will install equipment and wiring before contacting residents to upgrade their services.

 
October 28, 2021

Project Update

  • Swiftec is trying to reach the remaining few customers in Hot Springs that need to be upgraded to fiber. If you live in the area of Hot Springs where Golden West plowed fiber last summer and have not had your service upgraded, please call 1-855-888-7777 and ask for the engineering department.
  • Swiftec has started work on the Evans and Brookside apartment buildings. They will install equipment and wiring before contacting residents to upgrade their services.

October 21, 2021
Project Update

  • Swiftec is trying to reach the remaining few customers in Hot Springs that need to be upgraded to fiber. If you live in the area of Hot Springs where Golden West plowed fiber last summer and have not had your service upgraded, please call 1-855-888-7777 and ask for the engineering department.
  • On Monday, Swiftec will begin wiring work on the Evans and Brookside apartment buildings.

October 7, 2021
Project Update

  • Swiftec is nearly finished with Phase 2 wiring in Hot Springs. If you live in the area of Hot Springs where Golden West plowed fiber last summer or in the Battle Mountain neighborhood and have not had your service upgraded, please call 1-855-888-7777 and ask for the engineering department.

September 16, 2021
Project Update

  • Swiftec is nearing the end of the Phase 2 wiring project in Hot Springs. If you live in the area of Hot Springs where Golden West plowed fiber last summer or in the Battle Mountain neighborhood and have not had your service upgraded, please call 1-855-888-7777 and ask for the engineering department.

August 12, 2021
Project Update

  • Swiftec is nearly finished with Phase 2 cut over installations in Hot Springs and the Battle Mountain area. If you live in the area of Hot Springs where Golden West plowed fiber last summer or in the Battle Mountain neighborhood and have not had your service upgraded, please call 1-855-888-7777 and ask for the engineering department. 

June 3, 2021
Project Update

  • Swiftec is continuing to schedule Phase 2 installations to connect customers to fiber in Hot Springs.
  • Cut over installations in the Battle Mountain area are nearly finished. If you live in the area of Hot Springs where Golden West plowed fiber last summer or in the Battle Mountain neighborhood and have not had your service upgraded, please call 1-855-888-7777 and ask for the engineering department.

April 22, 2021
Project Update

  • Swiftec is currently scheduling Phase 2 installations to connect customers to fiber in Hot Springs and the Battle Mountain area. If you have questions about scheduling, please call 1-855-888-7777 and ask for the engineering department.

April 16, 2021
Project Update

  • Swiftec is currently scheduling Phase 2 installations to connect customers to fiber in Hot Springs and the Battle Mountain area. If you have questions about scheduling, please call 1-855-888-7777 and ask for the engineering department. 

April 8, 2021
Project Update

  • Swiftec is currently scheduling Phase 2 installations to connect customers to fiber in Hot Springs. If you have questions about scheduling, please call 1-855-888-7777 and ask for the engineering department.
  • Swiftec has begun Phase 2 cut over installations in the Battle Mountain area.
  • North Central Services is in town doing spring cleanup following last year’s construction. 

April 1, 2021
Project Update

  • Swiftec is currently scheduling Phase 2 installations to connect customers to fiber in Hot Springs. If you have questions about scheduling, please call 1-855-888-7777 and ask for the engineering department.
  • Swiftec has begun Phase 2 cut over installations in the Battle Mountain area.

March 26, 2021
Project Update

  • Swiftec is currently scheduling Phase 2 installations to connect customers to fiber in Hot Springs. If you have questions about scheduling, please call 1-855-888-7777 and ask for the engineering department.
  • Starting next week, Swiftec will begin calling customers in the Battle Mountain area to schedule cut over appointments. This stage of the project will continue for the next several weeks.

March 18, 2021
Project Update

  • Swiftec is currently scheduling Phase 2 installations to connect customers to fiber in Hot Springs. If you have questions about scheduling, please call 1-855-888-7777 and ask for the engineering department.
  • Customers in the Battle Mountain area should expect a call from Swiftec to schedule their cut over appointment. This stage of the project will continue for the next several weeks.

March 12, 2021
Project Update

  • Swiftec is currently scheduling Phase 2 installations to connect customers to fiber in Hot Springs. If you have questions about scheduling, please call 1-855-888-7777 and ask for the engineering department.
  • Customers in the Battle Mountain area should expect a letter from Golden West soon to notify them that Swiftec will be calling them to schedule a Phase 2 wiring appointment. This stage of the project will continue for the next several weeks. 

March 3, 2021
Project Update

  • Swiftec is currently scheduling Phase 2 installations to connect customers to fiber in Hot Springs. If you have questions about scheduling, please call 1-855-888-7777 and ask for the engineering department.
  • Customers in the Battle Mountain area should expect a letter from Golden West in the next several days to notify them that Swiftec will be calling them to schedule a Phase 2 wiring appointment. This stage of the project will continue for the next several weeks.

February 24, 2021
Project Update

  • Swiftec is currently scheduling Phase 2 installations to connect customers to fiber in Hot Springs. If you have questions about scheduling, please call 1-855-888-7777 and ask for the engineering department.
  • Splicing and testing cables in the Battle Mountain area is complete. Customers in this area should expect a letter from Golden West in the next several days to notify them that Swiftec will be calling them to schedule a Phase 2 wiring appointment. This stage of the project will continue for the next several weeks.

February 17, 2021
Project Update

  • Swiftec is currently scheduling Phase 2 installations to connect customers to fiber. If you have questions about scheduling, please call 1-855-888-7777 and ask for the engineering department.
  • NCS is working on splicing and testing cables in the Battle Mountain area.  Once testing is completed, the inside wiring portion of the project will begin.

February 3, 2021
Project Update

  • NCS has completed work on the Fiber to the Home Project in Hot Springs. The final step before the entire project is complete is to connect, or cut over, customers to the new fiber optic cables. Swiftec has begun scheduling and completing these installations. If you have questions about scheduling, please call 1-855-888-7777 and ask for the engineering department.
  • NCS is working on splicing and testing cables in the Battle Mountain area.  Once testing is completed, the inside wiring portion of the project will begin.

January 27, 2021
Project Update

  • NCS has finished splicing the fiber in the part of Hot Springs constructed in 2020. Testing of the fibers is nearly completed.
  • After the fibers have been spliced and tested, they need to be connected to Golden West’s network. When that step is completed, customers will receive a letter notifying them that their home or business is ready to be upgraded and that they should expect a call from Swiftec to schedule the Phase 2 installation. If you have not yet received your letter, Golden West is still working on the steps to get your location ready for the upgrade. This work should be completed in the next two weeks.
  • NCS is working on splicing and testing cables in the Battle Mountain area.  Once testing is completed, the inside wiring portion of the project will begin.

January 20, 2021
Project Update

  • NCS has finished splicing the fiber in the part of Hot Springs constructed in 2020. Test of the fibers is nearly completed, then they will be ready to connect at customer premises.
  • Swiftec is doing Phase 2 installations to get customers connected to the new fiber. They expect to be working next on S 4th and S 5th Streets and Canton Avenue.
  • NCS is working on splicing and testing cables in the Battle Mountain area.  Once testing is completed, the inside wiring portion of the project will begin.

January 14, 2021
Project Update

  • NCS is finishing up splicing and testing the new fiber optic cables.
  • Phase 2 wiring is now underway. During this installation, Swiftec installers will connect the customer to the new fiber optic system. It will take several weeks to get all customers scheduled. Customers will be notified by a letter from Golden West before they receive a scheduling call.  Please call 1-855-888-7777 if you have any questions about scheduling or cut over.
  • NCS has completed construction for the Battle Mountain project. They are now working on splicing and testing cables.

January 6, 2021
Project Update

  • NCS has completed construction cleanup for the town of Hot Springs. They will return in the spring to address any problems that are identified over the winter.
  • Phase 2 wiring is now underway. During this installation, Swiftec installers will connect the customer to the new fiber optic system. It will take several weeks to get all customers scheduled. Please call 1-855-888-7777 if you have any questions or concerns about scheduling or cut over.
  • NCS has completed construction for the Battle Mountain project. They are now working on cleanup and splicing and testing cables.

December 30, 2020
Project Update

  • Swiftec has begun scheduling Phase 2 wiring installations in the part of Hot Springs Year that was constructed this past summer. During this installation, the customer will be connected to the new fiber system. It will take several weeks to get all customers scheduled. Please call 1-855-888-7777 if you have any questions or concerns about scheduling or cut over.
  • NCS has completed construction for the Battle Mountain project. They are now working on cleanup and splicing and testing cables.

December 23, 2020
Project Update

  • NCS has completed construction in the town of Hot Springs. A final project inspection will take place in the spring.
  • Swiftec will begin calling customers to schedule their Phase 2 cut over appointment. During the installation, the customer will be connected to the new fiber system. It will take several weeks to get all customers scheduled. Please call 1-855-888-7777 if you have any questions or concerns about scheduling or cut over.
  • In the Battle Mountain area, NCS has completed burying cable. They are now pulling cables through duct and splicing fibers.

December 16, 2020
Project Update

  • NCS is continuing cleanup work after completing construction on this year’s fiber project in Hot Springs.
  • Customers who had lines buried to their premise this year will receive a letter soon to notify them that Swiftec will be contacting them to schedule their Phase 2 cut over appointment. During the installation, the customer will be connected to the new fiber system. It will take several weeks to get all customers scheduled. Please call 1-855-888-7777 if you have any questions or concerns about scheduling or cut over.
  • In the Battle Mountain area, NCS is almost done burying cable. They expect to finish before Christmas.

December 9, 2020
Project Update

  • NCS is continuing cleanup work after completing construction on this year’s fiber project in Hot Springs.
  • Swiftec, the contractor doing installations to connect customers to the new fiber optics, has a few addresses to complete in the area constructed in 2019. If you are one of these customers and your service hasn’t been cut over to the new fiber, please call Golden West Customer Service at 1-855-888-7777 and ask for the engineering department.
  • Customers who had fiber buried to their house this year will receive a letter notifying them when Phase 2 installation scheduling will begin. We expect to start connecting customers to the new fiber starting in January.
  • In the Battle Mountain area, NCS is finishing construction on Battle Mountain Parkway. They will proceed to Highway 385 and to Wilhelm trailer court.

December 2, 2020
Project Update

  • NCS is continuing cleanup work after completing construction on this year’s fiber project in Hot Springs.
  • Swiftec, the contractor doing installations to connect customers to the new fiber optics, will not be working in Hot Springs in the coming week.
  • In the Battle Mountain area, NCS is burying the main fiber optic line, while a second crew plows lines to individual customers.

November 25, 2020
Project Update

  • NCS is continuing cleanup work after completing construction on this year’s fiber project in Hot Springs.
  • Swiftec is finishing up the Phase 2 wiring for customers in the area constructed last year. During this visit, the technicians will convert the service from the old copper line to the new fiber optic line. If you are a Golden West customer who had a line buried to your premise in 2019 and you have not been scheduled for a Phase 2 installation, please call 1-855-888-7777 and ask for the engineering department.
  • For customers in the part of town where fiber was buried this year, Phase 2 inside wiring will begin in a few weeks.
  • In the Battle Mountain area, NCS is plowing along Ridgeview Springs Road and will be working in the Wilhelm trailer court.
  • Crews will be taking scheduled time off starting Wednesday. They will return to work Monday.

November 18, 2020
Project Update

  • NCS is continuing cleanup work after completing construction on this year’s fiber project in Hot Springs. On Wednesday they were working on alleys.
  • Swiftec is finishing up the Phase 2 wiring for customers in the area constructed last year. During this visit, the technicians will convert the service from the old copper line to the new fiber optic line.
  • For customers in the part of town where fiber was buried this year, Phase 2 inside wiring will begin in a few weeks.
  • In the Battle Mountain area, NCS is plowing along Ridgeview Springs Road and Wonderland Road. 

November 13, 2020
Project Update

  • NCS has finished burying cable in the town of Hot Springs. They will continue to work on cleanup.
  • Swiftec is finishing up the Phase 2 wiring for customers in the area constructed last year. In the next few weeks they will begin scheduling wiring appointments for customers in the part of town where construction took place this year. During this visit, the technicians will convert the service from the old copper line to the new fiber optic line.
  • For customers in the part of town where fiber was buried this year, Phase 2 inside wiring will begin in a few weeks.
  • Hot Springs residents will see activity throughout the project area as cables are pulled through the buried duct.
  • In the Battle Mountain area, NCS is plowing along Windmill and Ridgeview Roads.

November 6, 2020
Project Update

  • Swiftec is finishing up the Phase 2 wiring for customers in the area constructed last year. In the next few weeks they will begin scheduling wiring appointments for customers in the part of town where construction took place this year. During this visit, the technicians will convert the service from the old copper line to the new fiber optic line.
  • Plowing construction in town is complete with the exception of a line to one customer who recently ordered service.
  • Hot Springs residents will see activity throughout the project area as cables are pulled through the buried duct.
  • In the Battle Mountain area, NCS is plowing along Highway 385, on Wonderland Road, and in Wilhelm Trailer Court.
  • NCS will be taking scheduled time off from November 5th through November 9th.

October 29, 2020
Project Update

  • Starting in December, Swiftec will begin scheduling appointments to do the inside wiring for customers who had lines buried to their homes and businesses this year. They are finishing up the Phase 2 wiring for customers in the area constructed last year.
  • Plowing construction is nearly complete for the Hot Springs town project. NCS will finish plowing in Canyon View Circle.
  • In the Battle Mountain area, Swiftec is hanging clamshells on the outside of customer homes.
  • NCS has begun construction in the Battle Mountain subdivision on Cougar Pass Road.

October 22, 2020
Project Update

  • Customers in the area of town where contractors buried fiber and who have not been contacted by Swiftec to install a clamshell on their home should call Golden West Customer Service at 1-855-888-7777. They will have Swiftec call you to schedule an appointment.
  • Plowing construction is nearly complete for this project. NCS is constructing main line fiber east of N 4th Street, proceeding north to Canyon View Circle.
  • Two crews will be finishing work on plowing lines to customer premises. One will be working at Historic Log Cabins. The second will be plowing to customers who have recently added service.
  • In the Battle Mountain area, Swiftec is hanging clamshells on the outside of customer homes.
  • NCS has begun construction in the Battle Mountain subdivision north of Cougar Pass Road to Battle Mountain Estates (see Battle Mountain Work Area map).

Battle Mt Work Area.pdf

Battle Mt Work Area.jpg

October 14, 2020
Project Update

  • Swiftec will continue to schedule Phase 2 installations for customers that had fiber buried in 2019. If you are a Golden West customer in this part of town and haven’t received a call to schedule an appointment, we may need updated contact information for you. Customer service can verify that we have the best phone number to reach you on your account. Please call them at 1-855-888-7777.
  • Plowing construction is nearly complete for this project. NCS is constructing main line fiber east of N 4th Street, proceeding north to Canyon View Circle.
  • Two crews will be plowing lines to customer premises. One will be working at Historic Log Cabins. The second will be plowing to customers who have recently added service.
  • In the Battle Mountain area, Swiftec is hanging clamshells on the outside of customer homes.
  • NCS has begun construction in the Battle Mountain subdivision. Work will pause while the crews take scheduled time off starting Thursday. They will return next Wednesday, October 21.

October 8, 2020
Project Update

  • Swiftec will continue to schedule Phase 2 installations for customers that had fiber buried in 2019. If you are a Golden West customer in this part of town and haven’t received a call to schedule an appointment, we may need updated contact information for you. Customer service can verify that we have the best phone number to reach you on your account. Please call them at 777 from a Golden West phone or 1-855-888-7777.
  • NCS is constructing main line fiber between 4th and 5th Streets from University Avenue south to Detroit Avenue.
  • Two crews will be plowing lines to customer premises. One will be working north of University Avenue and east of 4th Street, into Canyon View Circle. The second will be plowing south of University Avenue and east of 4th Street, just south of the first crew.
  • Construction is scheduled to begin next week for customers in the Battle Mountain area north of town.

September 30, 2020
Project Update

  • Swiftec will continue to schedule Phase 2 installations for customers that had fiber buried in 2019. If you are a Golden West customer in this part of town and haven’t received a call to schedule an appointment, we may need updated contact information for you. Customer service can verify that we have the best phone number to reach you on your account. Please call them at 777 from a Golden West phone or 1-855-888-7777.
  • NCS is finishing up work in the downtown area.
  • Construction crews will be taking scheduled time off. When they return on September 30th, the crew burying main line fiber will be working between 4th and 5th streets, from University Avenue going north.
  • May Construction will be plowing lines to customer premises on Canyon View Circle and N 3rd St.
  • Builders Electric will be burying lines for customers who have recently signed up for service in areas where construction has already been completed.

September 23, 2020
Project Update

  • Swiftec will continue to schedule Phase 2 installations for customers that had fiber buried in 2019. If you are a Golden West customer in this part of town and haven’t received a call to schedule an appointment, we may need updated contact information for you. Customer service can verify that we have the best phone number to reach you on your account. Please call them at 777 from a Golden West phone or 1-855-888-7777.
  • NCS is finishing up work in the downtown area.
  • Construction crews will be taking scheduled time off. When they return on September 30th, the crew burying main line fiber will be working between 4th and 5th streets, from University Avenue going north.
  • May Construction will be plowing lines to customer premises on Canyon View Circle and N 3rd St.
  • Builders Electric will be burying lines for customers who have recently signed up for service in areas where construction has already been completed.

Hot Springs Drops 1 of 2.pdf

Hot Springs Drops 1 of 2.jpg

 Hot Springs Drops 2 of 2.pdf

Hot Springs Drops 2 of 2.jpg

Hot Springs Main Line 9-23-20.pdf

Hot Springs Main Line 9-23-20.jpg

 

 September 17, 2020

Project Update

  • Swiftec continues with Phase 2 installations for customers that had fiber buried in 2019. If you are a Golden West customer in this part of town and haven’t received a call to schedule an appointment, we may need updated contact information for you. Customer service can verify that we have the best phone number to reach you on your account. Please call them at 777 from a Golden West phone or 1-855-888-7777.
  • Almost all customers in the part of Hot Springs under construction this year should have a box, or clamshell, on their house or business. If you don’t yet have a box installed on the outside of your premise, please call 1-855-888-7777 and ask for the engineering department.
  • This week the NCS crew plowing main line fiber is still working in downtown Hot Springs near City Hall.
  • The crew plowing lines to customer premises will continue to work between 4th and 5th Streets on University Avenue.

 September 9, 2020

Project Update

  • In the areas in Hot Springs that had fiber optic cables buried last year, Swiftec is now returning to customer premises to complete the wiring and cut over services to the new infrastructure. Customers in this area can expect a call to schedule a time to do this inside wiring.
  • Swiftec is installing clamshells on the homes of customers who have recently ordered service in the area of town under construction this year. If you don’t yet have a box installed on the outside of your home or business, please call 1-855-888-7777 and ask for the engineering department.
  • NCS will be plowing main line fiber near City Hall.
  • The crew plowing lines to customer premises will be working between 4th and 5th Streets, going from north to south.

Main Line.pdf

Main Line.jpg

 Drop 1 of 2.pdf

Drop 1 of 2.jpg

Drop 2 of 2.pdf

Drop 2 of 2.jpg

September 3, 2020
Project Update

  • Swiftec is returning to homes that had fiber lines buried last year to complete Phase 2, which is installing equipment inside customer homes and connecting services to the new fiber optic system. Customers in this area can expect a call to schedule a time to do this inside wiring.
  • Swiftec is almost finished with Phase 1, the installation of a clamshell, on the premise of every Golden West customer in the area of town under construction this year. If you don’t yet have a box installed on the outside of your home or business, please call 1-855-888-7777 and ask for the engineering department.
  • NCS crews will take scheduled time off over the Labor Day holiday. Construction activity will be suspended from September 3rd through September 8th.
  • The crew constructing the main line is working between 5th and 6th Avenues by Dakotamart. From there they will go to the business district on North River St.
  • The drop crew plowing lines to customer premises will be working between 5th and 6th Streets on University Avenue going south.

August 26, 2020
Project Update

  • Swiftec will have two crews completing the Phase 2 installations for customers whose fiber was plowed last year. They will call to make an appointment to complete inside wiring and cut over customers to the new fiber optic connection.
  • Swiftec has completed hanging clamshells for most customers in areas where construction is going on this summer. If you live in this part of town and do not have a clamshell, or box, on the outside of your home or business, please call 1-855-888-7777 and ask for the engineering department.
  • NCS is constructing the mainline fiber line between N 5th and N 6th streets from University Ave. going north, then back south between the same two streets.
  • The crew plowing lines, or drops, to individual premises will be working between N 4th and N 5th streets, starting by University Ave. and going north.

Main Line Crew working area 1 of 2.jpg

Main Line Crew working area 1 of 2.pdf

Main Line Crew working area 2 of 2 (1).jpg

 Main Line Crew working area 2 of 2 (1).pdf

 Drop Crew working area.jpg

Drop Crew working area.pdf

 

August 20, 2020
Project Update

  • Swiftec will continue work to wire premises that had fiber lines buried last year. They will be calling customers to make appointments.
  • NCS crews are resuming work after scheduled time off.  Main line construction will be finishing west of Highway 385 and S River St. The crew will be moving to work  between 6th and S Chicago Streets, going south.

 

August 12, 2020
Project Update

  • Swiftec is returning to homes that had fiber lines buried last year to complete Phase 2, which is installing equipment inside customer homes and connecting services to the new fiber optic system. They will be calling customers to make appointments.
  • In the part of town under construction this year, Swiftec is nearly finished with Phase 1, which is installing a clamshell on the premise of every Golden West customer. If you don’t yet have a box installed on the outside of your home or business, please call 1-855-888-7777 and ask for the engineering department.
  • NCS crews will take scheduled time off, returning to work next Wednesday (August 19). At that time main line construction will be finishing west of Highway 385 and S River St. The crew will be moving to work  between 6th and S Chicago Streets, going south.
  • Next week the crew plowing fiber to individual customers will be working between 5th and 6th Streets,  going south from Lincoln Ave. down the alley to Canton Ave.

August 4, 2020

Project Update

  • Swiftec will continue to connect customers who had lines plowed in 2019 to the new fiber infrastructure. They will call customers to make appointments to install the new equipment.
  • North Central Services will be constructing main lines along Battle Mountain Ave., moving to Summerville St., then Beaver and Bear Avenues.
  • Crews plowing lines to houses and businesses (drops) will be working between S Chicago St. and 6th St. From there they will move to work between N 5th  and N 6th streets north of Jennings Ave.

Drop area - HS 8-4-2020.jpg

 HS Drops map 8-4.pdf

 Main Line - HS 8-4-2020.jpg

 Main Line HS 8-4.pdf

 July 29, 2020

Project Update

  • Swiftec will be working on connecting fiber for customers that had lines plowed to their premises in 2019. They will call to make an appointment ahead of time.
  • If you are a Golden West customer in the area where construction is taking place this year and haven’t been contacted by Swiftec, please call 1-855-888-7777 and ask for the Engineering Department.
  • NCS will be installing larger main lines on Pacific Ave., Sheridan St., in Clark Alley between Sheridan and Schofield Streets and on Thompson Ave.
  • Crews will be plowing lines to homes (drops) in the alley north of S. Chicago St.

 July 22, 2020

Project Update

  • For customers who had clamshells mounted and a fiber line constructed to their home or business during last year’s Fiber to the Home Project, Golden West has approved inside wiring work to resume. This work had been suspended for several weeks due to COVID-19. This means if you have been waiting to be connected to the new infrastructure, you can expect a call from Swiftec in the coming weeks to schedule an appointment to change, or cutover, your service.
  • Customers in this year’s project who haven’t had a box or clamshell, installed outside their home, should call 1-855-888-777 and ask for the Engineering Department. There are a few customers who still need this work to be completed.
  • Construction crews will be off until next Wednesday as part of their regularly scheduled rotation. When work resumes next week, construction to individual addresses (drops) will take place east of S Chicago St. and south of Jennings Ave. in the business district. Mainline or larger line construction, will be on Pacific, Dexter, and Thompson Avenues.

 July 15, 2020

Project Update

  • Swiftec, the project wiring contractor, is trying to reach the customers who do not have a box, or clamshell, installed on their home or business yet. Please call 1-855-888-7777 if you are one of these customers. We will ask for your best contact phone number so that the contractor can call you to schedule an installation.
  • NCS is plowing mainline fiber optic cable along Highway 385. They will move next to Dexter Ave., Schofield St, and Pacific Ave.
  • The crew plowing lines, or drops, to individual customers will be working in the downtown area west of S Chicago St.

Alley between Chicago and River ST Drops.jpg

Alley between Chicago and River ST Drops.pdf

Main Line Highway.jpg

Main Line Highway.pdf

Main Line Pacific Ave.jpg

Main Line Pacific Ave.pdf

 July 9, 2020

Project Update

  • Swiftec will not be working in Hot Springs this week, but will resume hanging clamshells next week.
  • Mainline plowing crews will be working at Hidden Lake Campground, will move on to Martin St., and from there go to Blue Bird Mesa.
  • Drop crews will be plowing lines to customers on Bear Ave., Summerville St., Beaver Ave., and Hot Brook Canyon Rd. When finished with these neighborhoods, they will begin work between S Chicago St. and S River St.

Alley between Chicago and River ST Drops.jpg

Alley between Chicago and River ST Drops.pdf

Blue Bird Masa ML.jpg

Blue Bird Masa ML.pdf

Evan Plunge Drops.jpg

Evan Plunge Drops.pdf

Larive Lake Location ML.jpg

Larive Lake Location ML.pdf

Martin Street ML.jpg

Martin Street ML.pdf

July 7, 2020

Update for Hot Springs Homes Wired in 2019

If your home or business was wired during last year’s construction, the process of transitioning your services to fiber-optic delivery requires a visit inside your home or business. For your safety and for the safety of our contractors and technicians, as of mid-March Golden West suspended visits inside customer homes and businesses in response to COVID-19. Golden West continues to monitor the situation and will resume onsite visits once it is safe to do so. At that time, someone will be in touch with you to transition your services to the new infrastructure. Thank you for your patience and understanding.

 

June 30, 2020

Project Updates

  • Swiftec continues to hang clamshells. If a customer has only internet or cable and doesn’t have a clamshell yet, please call 1-855-888-7777 and ask for the engineering department. We’ll get you in touch with the wiring contractor.
  • Mainline plowing crews have been working on Badger Clark Rd and Cold Brook Ave.
  • Plowing crews bringing drops to individual addresses have been working Wind Cave Rd and Cold Brook Ave.
  • Crews will combine their regularly scheduled time off later this week with a day off to observe Independence Day. Work will resume July 8th.

 picture of boring maching.jpg  Trenching picture.jpg     Picture of trench1.jpg   plowing equipment.jpg

 

June 23, 2020

Project Updates

  • Swiftec continues to hang clamshells.
  • Drops to individual customers are getting plowed on Sheridan St., Scofield St., and Thompson Ave. The crew will move southwest from there.
  • Mainline plowing work is on Cold Brook Rd., Badger Clark Rd., and Martin St.

HS Main Line Map 6-24.png

HS Main Line Map 6-24.pdfHS Drops map 6-24.png

 HS Drops map 6-24.pdf

 June 18, 2020

Project Updates

  • Work is continuing on the north part of town.
  • Swiftec is hanging clamshells on the outside of homes and businesses in the north part of town. They have well over half of these completed. If you have not had a clamshell installed and think you should have, please call Golden West at 1-855-888-7777 and ask for the engineering department.
  • Plowing contractors will be working in the Evan Loop area of town during the coming week.

 

 

Join us for an open house on Tuesday, February 4th at 6:30 pm at the Mueller Civic Center in the Annex.

Stop by for snacks, refreshments, giveaways and a chance to win a $100!

We’re bringing Fiber to the Home, making sure that your phone and internet work as hard as you do.

Learn more about how Fiber to the Home will make your community stronger and more sustainable. You’ll find out how and where the work will be done, and the benefits of fiber optic technology.

Golden West Contractors in Hot Springs:

  • North Central Service
  • Swiftec Inc.

Please contact Golden West with any questions, concerns or comments by calling 1-855-888-7777 and asking for the Engineering Department or Email info@goldenwest.com.